Difference between Agent Dialer and Broadcast By Phone Autodialer

Agent Dialer is designed to help telemarketing agent to make outbound calls. It requires someone sit in front of the computer. In predictive dialing mode, the system will make a outbound call, if the call is answered by an answering machine, the system will automatically leave a message or skip to the next call; if it is answered by a live human, the system will pop up an alert window on your computer. The agent can then pick up the phone and start talking. To the person called, he/she will not know that the call is dialed by a computer.

BroadcastByPhone autodialer, on the other hand, is designed to have a computer to do all the work. The system automatically dials the next phone number on the call list, play a pre-recorded message after live pickup or answering machine prompt, collect touch tone feedbacks or speech command feedbacks. Once you start the voice broadcast, the system will take care of everything.

BroadcastByPhone also supports call transfer, i.e., the person who receives the call can press a key to talk to a live agent. The call can be transfered to a cell phone, for example.

Based on the two very different usage mode, each program has different feature set targeted for that purpose.