Category Archives: Gateway

Voicent Gateway Information

Network Timeout – DNS Server setup

Posted on January 14, 2014 | By Voicent Info

hi, my broadcastbyphone is getting failed to connect to sip, and cSeq too small. Why? If it appears that your network is running too slow for Voicent to successfully contact your SIP service, it may be your DNS server settings … Continue reading →

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Gateway, Support |

Failed to get app header error.

Posted on December 16, 2013 | By Voicent Info

I got this error when I started Voicent Auto Dialer / BroadcastByPhone: “Failed to get app headers. Voicent Gateway returned error status 404.” How do I fix this? Each Voicent file has a message that is selected that is attached … Continue reading →

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, FAQ, Gateway, General, Product Usage, Support | Tagged 404, agent dialer, app header, appointment reminder, Auto Dialer, autodialer, broadcastbyphone, error, failed, Gateway, IVR Studio, voicent gateway

Direct Database Campaign Requirements

Posted on November 1, 2013 | By Voicent Info

I found the ‘Direct Database Campaign’ option from the Voicent Gateway, and had some questions regarding the values used in it, what jar file to use, etc. Please provide me more information on the direct database campaign option. The direct … Continue reading →

Posted in Auto Dialer, CRM, Developer, FAQ, Gateway, General, Installation, IVR Studio, News, Product Usage, Support, Technical Terms, Text-to-Speech, VOIP |