Category Archives: Installation

Installation Information

Autodialer: Failed to create Skype COM interface

This error is normally caused by a missing Skype file, which is normally installed under: C:\Program Files\Common Files\Skype\skype4com.dll To fix this problem, simply install Skype Extras Manager. Please download the latest Skype and run the installer again. Click the Options … Continue reading

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Gateway, Installation, IVR Studio, Skype |

Auto dialer lines setup

I have the Enterprise Edition of the Voicent BroadcastByPhone autodialer, and have successfully set up 3 modems. I have a spreadsheet that has multiple numbers to dial. Also the licenses listed when I bring up the GW software shows 4-line … Continue reading

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Gateway, Installation, Voice Modem |

Skype Autodialer phone lines

If I have voice modems installed and try to use Skype as well… How does the Gateway determine which interface to use? Is there a way to explicitly define to use Skype or the Voice modem when making a call? … Continue reading

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Gateway, Installation, IVR Studio, Skype, Voice Modem |