Category Archives: IVR Studio

Call Forwarding to an Outside Line with Voicent Software

Posted on March 5, 2014 | By Voicent Info

When I broadcast out with your Auto Dialer, I want people to be able to press 1 to transfer and forward that call to my office phone. Do I need anything extra to make that work? When Voicent software forwards … Continue reading →

Posted in Agent Dialer, Auto Dialer, FAQ, General, IVR Studio, Product Usage, VOIP | Tagged , ,

Voicent Software or VICIDIAL?

Posted on February 4, 2014 | By Voicent Info

Why should I pick Voicent software over VICIDIAL? VICIDIAL may be free, open source software but if you are planning on using software like an Auto Dialer or a Predictive Dialer for your business then there are several reasons why … Continue reading →

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, CRM, Gateway, General, IVR Studio, Product Usage, Technical Terms | Tagged , , , ,

Direct Database Campaign Requirements

Posted on November 1, 2013 | By Voicent Info

I found the ‘Direct Database Campaign’ option from the Voicent Gateway, and had some questions regarding the values used in it, what jar file to use, etc. Please provide me more information on the direct database campaign option. The direct … Continue reading →

Posted in Auto Dialer, CRM, Developer, FAQ, Gateway, General, Installation, IVR Studio, News, Product Usage, Support, Technical Terms, Text-to-Speech, VOIP |