Category Archives: Support

Voicent Technical Support

Transfer call from agent to agent

Posted on November 7, 2011 | By Voicent Info

DEAR VOICENT SUPPORT , PLEASE BE SO KIND TO ADVICE HOW TO TRANSFER THE CALL FROM REMOTE AGENT TO REMOTE AGENT OR ANOTHER TELEPHONE NUMBER, USING AGENT DIALER AND BBP. Once a call is answered by an agent, he or … Continue reading →

Posted in Agent Dialer, Auto Dialer |

Conduct Political Survey

Posted on October 31, 2011 | By Voicent News

I had a question about your product. I am intersested in conducting political surveying. I would like to ask people on my list their opinion on several specific questions. i am curious about your touch tone response capability. How many … Continue reading →

Posted in Auto Dialer, General, IVR Studio |

Upgrade and Moving Appointment Data

Posted on October 11, 2011 | By Voicent News

If you simply upgrade Voicent AutoReminder, the appointment data, program settings, etc are automatically upgraded. If you move the software from one computer to another, you’ll have to move the data manually. Here are the steps: 1) Find AutoReminder program … Continue reading →

Posted in Appointment Reminder |