Category Archives: Product Usage

Voicent Product Usage Tips

SMS text message interactive queue management

Posted on November 4, 2014 | By Voicent Info

I want to develop a two way text messaging application for queue management. I have people that queue up for hours to do a certain activity on first come first serve basis. I want to get rid of the queue … Continue reading →

Posted in Developer, Gateway, General, IVR Studio, Product Usage | Tagged Broadcast By SMS, ivr, queue management, sms, text message, text messaging

Voicent CRM integration with SugarCRM, ZohoCRM

Posted on October 29, 2014 | By Voicent Info

We are a 34+ year old software development and integration firm in the NYC/CT Area and recently discovered your firm. I was looking for some addons for the popular SugarCRM CRM solution at the time. As we also provide SIP … Continue reading →

Posted in Agent Dialer, Auto Dialer, Developer, Gateway, General, Installation, Product Usage, VOIP | Tagged asterisk, Broadsoft, Broadsoft PBX, Epygi Quadro, Globalinx, GrandStream UCM, Sugar CRM, Voicent CRM, Zoho CRM

Call Center Automation Software to keep the sales up, marketing sizzling and customer satisfied

Posted on October 29, 2014 | By Voicent Info

THE ADVANTAGE OF USING VOICENT TECHNOLOGY – BUILD CALL CENTERS FASTER, CHEAPER, BETTER The Call Center has undergone radical change over the past decade. Its century-old relic technology has been revolutionized. At the same time, the perceived business value of … Continue reading →

Posted in Agent Dialer, Appointment Reminder, Developer, Gateway, General, Installation, Product Usage, Voice Modem | Tagged auto dialing, blended call center, business automation, call center software, inbound call center, ivr, outbound call center, predictive dialer, predictive dialing, telemarketing software, text messaging