No license after upgrade

Question:

I installed the update and now it does not recgonize that we have a license.

Answer:

If it is a major upgrade release and you have the previous release, you will need a new license. The major release is identified by the first release number. For example, release 2.1.1 belongs to the release 2 family. You will need to purchase upgrade in order to use release 3.1, for example. Upgrade in the same major release family is free and your old license should work.

First please make sure you update Voicent Gateway as well as AutoReminder or BroadcastByPhone.

If there is still problem, please select Setup > License from the gateway main menu. Select Manage License button. In the popup dialog, please see whether your license is listed. If yes, then your license is installed correctly.