Category Archives: FAQ

Frequently Asked Questions

How to fix “Windows Services not Running” errors

When I tried to start my Gateway I got a “Windows Service not running” error, how do I fix this and get my Gateway running again? This error means that the Windows Services needed to run the Gateway are not … Continue reading

Posted in FAQ, Gateway, General, Support | Tagged ,

Call Forwarding to an Outside Line with Voicent Software

When I broadcast out with your Auto Dialer, I want people to be able to press 1 to transfer and forward that call to my office phone. Do I need anything extra to make that work? When Voicent software forwards … Continue reading

Posted in Agent Dialer, Auto Dialer, FAQ, General, IVR Studio, Product Usage, VOIP | Tagged , ,

How do I setup my Cisco SPA8800?

I’ve purchased a Cisco Linksys SPA8800 modem, with four inbound and four outbound ports, how do I set it up to make phone calls with Voicent software? To set up a Cisco Linksys SPA8800 modem, follow these steps. Pre-Setup Test … Continue reading

Posted in FAQ, Gateway, General, Installation, Product Usage, Support, Voice Modem, VOIP |