Category Archives: FAQ

Frequently Asked Questions

Failed to get app header error.

Posted on December 16, 2013 | By Voicent Info

I got this error when I started Voicent Auto Dialer / BroadcastByPhone: “Failed to get app headers. Voicent Gateway returned error status 404.” How do I fix this? Each Voicent file has a message that is selected that is attached … Continue reading →

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, FAQ, Gateway, General, Product Usage, Support | Tagged 404, agent dialer, app header, appointment reminder, Auto Dialer, autodialer, broadcastbyphone, error, failed, Gateway, IVR Studio, voicent gateway

Setting up RingCentral with Voicent Software

Posted on November 26, 2013 | By Voicent Info

This article will guide you on how to configure your RingCentral account to work with Voicent Software. Getting the required information from RingCentral We first need to log in to your RingCentral account and get the information you need for … Continue reading →

Posted in FAQ, General, Product Usage | Tagged Auto Dialer, dialing software, phone dialer, predictive dialer, ring central

Direct Database Campaign Requirements

Posted on November 1, 2013 | By Voicent Info

I found the ‘Direct Database Campaign’ option from the Voicent Gateway, and had some questions regarding the values used in it, what jar file to use, etc. Please provide me more information on the direct database campaign option. The direct … Continue reading →

Posted in Auto Dialer, CRM, Developer, FAQ, Gateway, General, Installation, IVR Studio, News, Product Usage, Support, Technical Terms, Text-to-Speech, VOIP |