Category Archives: Agent Dialer
Integrating BroadcastByPhone columns within IVR studio
I’d like different call flows based on different languages and countries in one IVR (as prescribed by the columns in my imported list) – is that possible or will I have to run multiple campaigns simultaneously? If so, what is … Continue reading
Posted in Agent Dialer, Auto Dialer, Developer, General, IVR Studio, VOIP
Tagged Auto Dialer, broadcast, broadcastbyphone, column, ivr, IVR Studio
Recording server for auto dialer
Currently all voicent applications (IVR, Gateway and Call Center Manager) are installed on one physical server which is located in our Manila Data center. Our end points or agents is located in a different call center site which is connected … Continue reading
Posted in Agent Dialer, Auto Dialer
Setup Voicent Software with Fonality VOIP service
I have Broadcast by phone and Agent Dialer software that I want to test out. I can’t seem to find my Fonality SIP account information needed to setup my Voicent Gateway Phone. What should I put in the domain, username, … Continue reading
Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Developer, FAQ, Gateway, General, Installation, IVR Studio, Product Usage, Skype, Support, Technical Terms, VOIP
Tagged agent, agent dialer, auto, Auto Dialer, dialer, domain, fonality, Gateway, information, setup, sip, sip id, softphone, voicent, voicent gateway