Monthly Archives: November 2012

Changing the name used in AutoReminder

Hi Voicent, we are using your software to remind our customers of their appointments and it works great, however the name that is used when the system says “your appointment with” is the companies name, not the doctors name. How … Continue reading

Posted in General |

BroadcastByPhone SPA3102 Dial Plan

Dial plans can be very confusing at first glance. However they are an invaluable feature of the SPA-3000′s so you should at least learn the basics of how they work. The following dial plans are to show how to use … Continue reading

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Gateway, IVR Studio, Product Usage, Support, Technical Terms, Voice Modem | Tagged , ,

BroadcastByPhone Multiple Transfer Numbers

“Hi, how can I use voicent broadcastbyphone to let users press multiple numbers for multiple transfers? thanks” When using BroadcastByPhone, you may want to give the people you are calling the option to press 1 to transfer to sales or … Continue reading

Posted in Auto Dialer, Developer, General, IVR Studio, Product Usage | Tagged , , , ,