Category Archives: General

General news and information

Pass Call Disposition information

Posted on July 15, 2013 | By Voicent Info

I see information about passing call information through a url and program. I searched everywhere, but I can’t find information regarding passing call disposition. Is there any hidden information somewhere? I see that this is a very common question that … Continue reading →

Posted in General | Tagged agent, agent dialer, call, call disposition, dial, dialer, dialing, disposition, notes, predictive

New Feature: Status Update

Posted on July 15, 2013 | By Voicent Info

Hi, I just installed the new version of Voicent software, and I noticed that there is a new button right before starting a Broadcast, auto dialing, agent dialing, semi automatic, predictive dialing, etc. called “Status Update”. What does this do? … Continue reading →

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, BroadcastByEmail, Developer, FAQ, Gateway, General, IVR Studio, Product Usage, Skype, Support, VOIP | Tagged agent, agent dialer, auto, dial, dialer, dialing, disposition, get, new, post, release, request, status, update, version, voicent

Which Voice Gateway can I use?

Posted on July 12, 2013 | By Voicent Info

Our company is not subscribed to any VoIP service. We are thinking of just utilizing our analog line to use Voicent BroadcastByPhone. I am led to believe that I will first need a Voice Gateway before I can use the … Continue reading →

Posted in FAQ, General, Voice Modem, VOIP | Tagged call, calls, fxo, fxs, Gateway, inbound, install \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\, model, outbound, purchase, type, voice, voice gateway, voicent