Category Archives: FAQ

Frequently Asked Questions

Speed up Auto Dialer

Posted on July 15, 2013 | By Voicent Info

Auto Dialer and Agent Dialer works slow for me. Is there any way to lessen the burden to my server? One thing that people might not know about Voicent’s broadcast/dialing process is that like Microsoft Office, it automatically saves the … Continue reading →

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, BroadcastByEmail, FAQ, General, Product Usage, Support, Technical Terms, VOIP | Tagged agent, agent dialer, auto, Auto Dialer, computer, dial, dialer, dialing, fast, make, process, run, running, slow, speed, up

New Feature: Alternate Phone

Posted on July 15, 2013 | By Voicent Info

I found this “Alternate phone” right before I started a broadcast. How do we use it? Alternate phone is a new feature of Voicent. To configure the conditions for alternate calls, under your “Broadcast” or “Predictive” tab you will have … Continue reading →

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, FAQ, General, Product Usage, Support, Technical Terms | Tagged agent, alternate, alternate phone, alternate telephone number, auto, autodialer, broadcast, broadcastbyphone, by, dialer, feature, new, phone, phone number, telephone

New Feature: Status Update

Posted on July 15, 2013 | By Voicent Info

Hi, I just installed the new version of Voicent software, and I noticed that there is a new button right before starting a Broadcast, auto dialing, agent dialing, semi automatic, predictive dialing, etc. called “Status Update”. What does this do? … Continue reading →

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, BroadcastByEmail, Developer, FAQ, Gateway, General, IVR Studio, Product Usage, Skype, Support, VOIP | Tagged agent, agent dialer, auto, dial, dialer, dialing, disposition, get, new, post, release, request, status, update, version, voicent