Category Archives: VOIP

Setup Voicent Software with Fonality VOIP service

Posted on August 1, 2013 | By Voicent Info

I have Broadcast by phone and Agent Dialer software that I want to test out. I can’t seem to find my Fonality SIP account information needed to setup my Voicent Gateway Phone. What should I put in the domain, username, … Continue reading →

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Developer, FAQ, Gateway, General, Installation, IVR Studio, Product Usage, Skype, Support, Technical Terms, VOIP | Tagged agent, agent dialer, auto, Auto Dialer, dialer, domain, fonality, Gateway, information, setup, sip, sip id, softphone, voicent, voicent gateway

Speed up Auto Dialer

Posted on July 15, 2013 | By Voicent Info

Auto Dialer and Agent Dialer works slow for me. Is there any way to lessen the burden to my server? One thing that people might not know about Voicent’s broadcast/dialing process is that like Microsoft Office, it automatically saves the … Continue reading →

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, BroadcastByEmail, FAQ, General, Product Usage, Support, Technical Terms, VOIP | Tagged agent, agent dialer, auto, Auto Dialer, computer, dial, dialer, dialing, fast, make, process, run, running, slow, speed, up

New Feature: Status Update

Posted on July 15, 2013 | By Voicent Info

Hi, I just installed the new version of Voicent software, and I noticed that there is a new button right before starting a Broadcast, auto dialing, agent dialing, semi automatic, predictive dialing, etc. called “Status Update”. What does this do? … Continue reading →

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, BroadcastByEmail, Developer, FAQ, Gateway, General, IVR Studio, Product Usage, Skype, Support, VOIP | Tagged agent, agent dialer, auto, dial, dialer, dialing, disposition, get, new, post, release, request, status, update, version, voicent