Author Archives: Voicent Info
Agent Screen Popup for 3rd Party CRM systems
When our predictive dialer or auto dialer connects an outbound call to an agent Voicent will popup a CRM page to let the agent know who they are talking to, as well as give the agent additional CRM information and … Continue reading
Automatically Restart the Voicent Gateway at Midnight using Windows Task Scheduler
To start, please open “Windows Task Scheduler” by typing “Task Scheduler” into your Window search, or launching it from here: C:\Windows\system32\tasksh.exe Create a new task: For General settings, make sure it does not require a user to be logged in … Continue reading
Auto Dialer using Switchvox PBX SIP trunking
I would like to know if the professional edition auto dialer can be used with a Switchvox PBX using SIP trunking? Also, I noticed under the professional edition it listed it as being FTC do-not-call compliant. Can this software dial … Continue reading