Category Archives: Support
Auto dialer campaign getting too many customers
How do i configure the dialer so that it does not dial when there is no agent available? Currently, it begins to dial out, even if there is no agent available. This will be very wasteful of resources if the … Continue reading
Posted in Agent Dialer, Product Usage
Multiple call transfers
If multiple end users press 1 to be transferred to an agent, and not enough agents are available, what happens? Are they placed in a queue? Are they informed about that, and the waiting time? It all depends on the … Continue reading
Posted in Auto Dialer, General, Product Usage
Setup Twilio Elastic Sip Trunk
Twilio provides Elastic SIP Trunk that can be used with Voicent software. This article shows how to set it up. Step 1. Create a new Sip Trunk Go to your Twilio console, go to the Elastic Sip Trunk dashboard. Click … Continue reading