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Voicent Technical Support

Voicent CRM API (Part IV): Add a Notification

continue from part III … action=adduseralert This action is used to send an agent a notification through the API. If you know the target agent ID, use AGENTID, else you can use his login name in AGENTNAME. The other two … Continue reading

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Voicent CRM API (Part III): Schedule Follow up or Callback

continue from part II… action=addcallback The callback time is specified in MILLIS, which is the epoch time in a computer system. For example, if you use Java, you can get the current time in epoch time using System.getCurrentTimeMillis(); You can … Continue reading

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Voicent CRM API (Part 2): Set and Get a Value

continue from part I… crmentid is the entity ID of the entity table (Customer, Organization, Potential). By default it is the Customer table. Use MOD=ORG or MOD=POT for other tables. To specify who performed the action, use AGENT= agent ID. … Continue reading

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