Category Archives: Support

Voicent Technical Support

Convert mp3 to telephony wav format

The global phone network standardizes on the telephony format (PCM 8 Khz 16 bit, mono). Thus all audio files must be converted to the telephony format in order to be played over the phone. If you have control over the … Continue reading

Posted in Auto Dialer, FAQ |

Remove phone number (DNC)

We are an existing customer of the VOICENT system. I had a question about the Auto Dialer Broadcasting system. We currently use these campaigns to send our pre-recorded messages to our listings. Question – Does the Voicent Auto Dialer remove … Continue reading

Posted in Agent Dialer, Auto Dialer, FAQ |

Manager Dashboard script error

This article shows how to fix one common issue if you see the following error when using Voicent Manager Dashboard. First, make sure you have the latest Microsoft Internet Explorer installed Please note IE is not the same as the … Continue reading

Posted in Support |