Category Archives: Support

Voicent Technical Support

Multiple call transfers

If multiple end users press 1 to be transferred to an agent, and not enough agents are available, what happens? Are they placed in a queue? Are they informed about that, and the waiting time? It all depends on the … Continue reading

Posted in Auto Dialer, General, Product Usage |

Setup Twilio Elastic Sip Trunk

Twilio provides Elastic SIP Trunk that can be used with Voicent software. This article shows how to set it up. Step 1. Create a new Sip Trunk Go to your Twilio console, go to the Elastic Sip Trunk dashboard. Click … Continue reading

Posted in General, Support |

Failed to find Java Installation

Problem: Failed to start Voicent App Error Message: You do not have Java installed. (Free download available at http://www.java.com). Voicent Gateway cannot continue. Reason: Some Java 1.8 versions, when installed, do not include the necessary Windows Registry values Voicent app … Continue reading

Posted in Installation, Support |