Category Archives: Support

Voicent Technical Support

Perfect question for auto dialer

This is what I like to do. I will provide a list of customers that I want your program to call and a audio file that I also have will play when they answer the phone and if they hit … Continue reading

Posted in Auto Dialer, General |

Auto dialer campaign getting too many customers

How do i configure the dialer so that it does not dial when there is no agent available? Currently, it begins to dial out, even if there is no agent available. This will be very wasteful of resources if the … Continue reading

Posted in Agent Dialer, Product Usage |

Multiple call transfers

If multiple end users press 1 to be transferred to an agent, and not enough agents are available, what happens? Are they placed in a queue? Are they informed about that, and the waiting time? It all depends on the … Continue reading

Posted in Auto Dialer, General, Product Usage |