Monthly Archives: August 2013

Integrating BroadcastByPhone columns within IVR studio

I’d like different call flows based on different languages and countries in one IVR (as prescribed by the columns in my imported list) – is that possible or will I have to run multiple campaigns simultaneously? If so, what is … Continue reading

Posted in Agent Dialer, Auto Dialer, Developer, General, IVR Studio, VOIP | Tagged , , , , ,

Best practice for press 1 campaign

One key features for auto dialing campaign is the ability to press a key to talk to agent. Over the last ten years, Voicent customers have been using this feature extensively to grow their businesses and make their operations more … Continue reading

Posted in Auto Dialer, Product Usage |

Recording server for auto dialer

Currently all voicent applications (IVR, Gateway and Call Center Manager) are installed on one physical server which is located in our Manila Data center. Our end points or agents is located in a different call center site which is connected … Continue reading

Posted in Agent Dialer, Auto Dialer |