Category Archives: Agent Dialer

How do I make more simultanious calls

Posted on December 8, 2011

I would like to know how I can make more simultanious calls using Voicent? Voicent software is capable of making as many simultanious call as your hardware will allow. We have call centers with several hundred Agents operating large servers, … Continue reading →

Posted in Agent Dialer, Auto Dialer, VOIP |

Agent Dialer fields are scrambled during command line importing.

Posted on December 8, 2011

When I use the -import flag to import my csv, the fields become scrambled and inconsistant. In the event that more than the three standard fields are needed to display your .csv file, you will need to create a blank .aoc file, … Continue reading →

Posted in Agent Dialer, General | Tagged , , ,

Transfer call from agent to agent

Posted on November 7, 2011

DEAR VOICENT SUPPORT , PLEASE BE SO KIND TO ADVICE HOW TO TRANSFER THE CALL FROM REMOTE AGENT TO REMOTE AGENT OR ANOTHER TELEPHONE NUMBER, USING AGENT DIALER AND BBP. Once a call is answered by an agent, he or … Continue reading →

Posted in Agent Dialer, Auto Dialer |