Category Archives: General
I cannot login to our app portal
When I click App portal login, I get a cant reach this page. Later on I figured it out that our VPN blocks access, I shut it off and can now access. Thank you
Posted in General
Multiple call transfers
If multiple end users press 1 to be transferred to an agent, and not enough agents are available, what happens? Are they placed in a queue? Are they informed about that, and the waiting time? It all depends on the … Continue reading
Posted in Auto Dialer, General, Product Usage
Trigger an email to manager if a survey result is really bad | Survey Automation
It should be easy to trigger an email to alert a manager for a really bad survey result. In this example, we assume a bad result is defined as a customer giving a rating of 1. The workflow trigger is … Continue reading
Posted in General, Product Usage