Category Archives: General

General news and information

I cannot login to our app portal

When I click App portal login, I get a cant reach this page. Later on I figured it out that our VPN blocks access, I shut it off and can now access. Thank you

Posted in General |

Multiple call transfers

If multiple end users press 1 to be transferred to an agent, and not enough agents are available, what happens? Are they placed in a queue? Are they informed about that, and the waiting time? It all depends on the … Continue reading

Posted in Auto Dialer, General, Product Usage |

Trigger an email to manager if a survey result is really bad | Survey Automation

It should be easy to trigger an email to alert a manager for a really bad survey result. In this example, we assume a bad result is defined as a customer giving a rating of 1. The workflow trigger is … Continue reading

Posted in General, Product Usage |