Category Archives: Telephony CRM

GoldWave Converting To A Correct Format

When creating a wav file using GoldWave v5.67 (unlicensed version) I save the file as PCM signed 16 bit, mono and then try to use it in AutoReminder, I get an error that the file is in the wrong format. … Continue reading

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, BroadcastByEmail, Developer, FAQ, Gateway, General, Installation, IVR Studio, News, Product Usage, Skype, Support, Technical Terms, Telephony CRM, Text-to-Speech, Voice Modem, VOIP |

Difference between IVR and CRM products

Im little confused with IVR and CMR, I see thay they are different products, but they do almost the same, I imagine that its almos a same purpose software, split in two, why?, does CRM need the IVR? necesarally?, Is … Continue reading

Posted in General, IVR Studio, Telephony CRM |