Difference between IVR and CRM products
Monday, November 19th, 2007Im little confused with IVR and CMR, I see thay they are different products, but they do almost the same, I imagine that its almos a same purpose software, split in two, why?, does CRM need the IVR? necesarally?, Is CRM goint to interpret my bussines software to get the info or do I have […]
