Category Archives: Product Usage

Voicent Product Usage Tips

Backing and Restoring Licenses

The machine with the 100 licenses has an Intel Xeon processor with 16GB of RAM. It looks like whoever originally installed the license installed them on the wrong machine. What I want to do is move the 150 license from … Continue reading

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GoldWave Converting To A Correct Format

When creating a wav file using GoldWave v5.67 (unlicensed version) I save the file as PCM signed 16 bit, mono and then try to use it in AutoReminder, I get an error that the file is in the wrong format. … Continue reading

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, BroadcastByEmail, Developer, FAQ, Gateway, General, Installation, IVR Studio, News, Product Usage, Skype, Support, Technical Terms, Telephony CRM, Text-to-Speech, Voice Modem, VOIP |

BroadcastByPhone SPA3102 Dial Plan

Dial plans can be very confusing at first glance. However they are an invaluable feature of the SPA-3000′s so you should at least learn the basics of how they work. The following dial plans are to show how to use … Continue reading

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Gateway, IVR Studio, Product Usage, Support, Technical Terms, Voice Modem | Tagged , ,