Category Archives: Product Usage

Voicent Product Usage Tips

Auto dialer campaign getting too many customers

How do i configure the dialer so that it does not dial when there is no agent available? Currently, it begins to dial out, even if there is no agent available. This will be very wasteful of resources if the … Continue reading

Posted in Agent Dialer, Product Usage |

Multiple call transfers

If multiple end users press 1 to be transferred to an agent, and not enough agents are available, what happens? Are they placed in a queue? Are they informed about that, and the waiting time? It all depends on the … Continue reading

Posted in Auto Dialer, General, Product Usage |

Automated calls to contact parents

Hello, we are looking to setup an automated call to contact parents automatically without us having to call individually all of the time at our school campus. Can you give us more information on regarding to this? This should be … Continue reading

Posted in Product Usage |