Category Archives: Product Usage

Voicent Product Usage Tips

Multiple call transfers

If multiple end users press 1 to be transferred to an agent, and not enough agents are available, what happens? Are they placed in a queue? Are they informed about that, and the waiting time? It all depends on the … Continue reading

Posted in Auto Dialer, General, Product Usage |

Automated calls to contact parents

Hello, we are looking to setup an automated call to contact parents automatically without us having to call individually all of the time at our school campus. Can you give us more information on regarding to this? This should be … Continue reading

Posted in Product Usage |

Multiple workflow triggers

A workflow trigger is activated once its triggering condition is met. All actions of the trigger will be carried out regardless what happens. This simplifies trigger specifications but also limit its application. For example, an email must be sent to … Continue reading

Posted in Developer, Product Usage |