Category Archives: Agent Dialer

Skip Excluded List

Posted on February 22, 2012

When user loads an exclude list via List > Exclude it puts “Excluded” in the Status column beside the matching phone number. However, when broadcast is started and gets to the phone number marked “Excluded” it starts dialing and changes … Continue reading →

Posted in Agent Dialer, Auto Dialer |

How do I make more simultanious calls

Posted on December 8, 2011

I would like to know how I can make more simultanious calls using Voicent? Voicent software is capable of making as many simultanious call as your hardware will allow. We have call centers with several hundred Agents operating large servers, … Continue reading →

Posted in Agent Dialer, Auto Dialer, VOIP |

Agent Dialer fields are scrambled during command line importing.

Posted on December 8, 2011

When I use the -import flag to import my csv, the fields become scrambled and inconsistant. In the event that more than the three standard fields are needed to display your .csv file, you will need to create a blank .aoc file, … Continue reading →

Posted in Agent Dialer, General | Tagged , , ,