Category Archives: Agent Dialer

Lead Management

Lead management refers to the process of capturing, responding to, and managing leads. It’s important that, on top of effective campaigns, you have standardized ways to help the customer through every step of your sales pipeline. As one might suspect, … Continue reading

Posted in Agent Dialer, Auto Dialer, BroadcastByEmail, General |

Canada’s PIPED Act

Canada’s PIPED Act Canadian Law has been ammended several times in the last decade to include a number of restrictions on how personal information is both stored and processed by companies. Over time, these restrictions have been expanded to include … Continue reading

Posted in Agent Dialer, Appointment Reminder, Auto Dialer |

The Different Kinds of Dialers

With Voicent, there are five different dialers, each one having its own advantages and disadvantages. They are, as follows, the manual dialer, auto dialer, progressive dialer, predictive dialer, and preview dialer. To start, the most familiar one is the manual … Continue reading

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