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Category Archives: IVR Studio
Regulatory issues for automatic commercial phone mesage
Due to regulatory issues in Switzerland, we need approval of an automatic commercial message. Does Voicent IVR studio offer this feature? Example: Hello Mr. “Name”, if you want to hear a message about car insurance, then press 1 now (commerical … Continue reading
Posted in Auto Dialer, IVR Studio
Run multiple instances of Skype
You can run multiple instances of Skype, but they must be running under different Windows user account. This is a Skype limitation, not a limitation of Windows OS or Voicent software. On Windows 2000/2003/XP, you can run Skype using a … Continue reading
Posted in Auto Dialer, Gateway, IVR Studio, Skype
Autodialer: Failed to create Skype COM interface
This error is normally caused by a missing Skype file, which is normally installed under: C:\Program Files\Common Files\Skype\skype4com.dll To fix this problem, simply install Skype Extras Manager. Please download the latest Skype and run the installer again. Click the Options … Continue reading
Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Gateway, Installation, IVR Studio, Skype