Yearly Archives: 2006
Single User Predictve Dialer
Voicent AgentDialer is specifically designed for a single user. What it means is that it should not have two simultaneous live calls. So when the agent is talking to a customer on the line, the system should not try to … Continue reading
Posted in General
Audio file generated by Text-to-Speech Engine
It is generally a good idea to use pre-recorded audio files than text-to-speech. TTS items should be used only when the content or data is dynamic and varies from phone call to phone call. You could record your message using … Continue reading
Posted in Appointment Reminder, Auto Dialer, Gateway, General, Product Usage
import phone numbers
Voicent BroadcastByPhone uses the same spead sheet as excel. Continue reading
Posted in Auto Dialer, General