Monthly Archives: August 2007
Automatic dialer: MAKE SURE MESSAGE IS RECEIVED
As you can tell from previous postings, there is no guarantee that your message will be delivered to the right person. The only way to do this is to have a confirmation back from the person receiving the call. A … Continue reading
Posted in Appointment Reminder, Auto Dialer
Auto dialer detection (Part II): live human pickup vs answering machine
Continue from Part I of this article… Special Situation Handling The previous post shows that to achieve 100% accuracy is not possible using today’s technology. Voicent has spent a great amount of our R&D time on developing a better algorithm. … Continue reading
Posted in Agent Dialer, Appointment Reminder, Auto Dialer, General
Auto dialer detection accuracy: live human pickup vs answering machine
When an outbound call is made, Voicent auto dialer software has to detect whether the call is answered by a live human or an answering machine (or voicemail). This process is called ‘call progress detection’ and it is based on … Continue reading
Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Gateway, General, Installation