Business Process Automation

Looking for an Auto Dialing solution that can receive a text string, convert it into a voice message then dial the number and deliver the voice message. Looking for a solution that can be triggered from another 3rd party software program.

Voicent Answer:
Voicent software has an API that can do exactly what you want, utilizing an HTTP POST or Command line interface.

We offer a “call_text” API call that will let you submit an HTTP post with a phone number and a text string that will be converted into Text-to-speech and sent out in a phone call.

More information on this API is available here: http://voicent.com/devnet/docs/phpapi.htm#call_till_cancel

Posted in Agent Dialer, Auto Dialer, Developer, Gateway, General, VOIP | Tagged , , , , , , , , ,

Predicitive dialer integration with in house CRM

I’m looking for a predictive dialer. I would prefer to Work with the following solution:
Use our own developed CRM solution and our own Asterisk PBX.
Would it be possible to use your solution to do the dialing, based on a selection in our CRM system

Answer:
Yes, Voicent offers developer’s API to allow you integrate with your own CRM and Asterisk PBX with any of Voicent GUI applications such as Agent Dialer, BroadcastByPhone, IVR Studio, and more. You can also directly integrate with Voicent Gateway. For command line integration, please see http://voicent.com/devnet/

Posted in Auto Dialer, Developer, Gateway, General, Product Usage | Tagged , , , ,

CRM Command Line Features New to Version 9.1

The following list covers the possible actions that can be executed in Call Center CRM from the command line:

  • -startnow: Starts a broadcast immediately
  • -htmlout:
  • -import: Import a list of contacts, in CSV file
  • -numbers: Import a list of numbers
  • -homedir:
  • -export: Export to a CSV file
  • -noexit: Keep the program up after broadcast
  • -startfromrow: Choose which row to start a broadcast, used with -startnow
  • -statusurl: Post to this url when a call is finished
  • -caller:
  • -statusexe: Launch a program or script after a call is finished
  • -maxlines: Limit the maximum number of lines used in a campaign
  • -hide:
  • -statusexeuc:
  • -statusurluc:
  • -msgid: The name of a designed message, used with stdmsgsfile
  • -stdmsgsfile: Location of stdmsgs.txt, usually located in C:\ProgramData\Voicent\<program name>, used with msgid to specify a message
  • -settingsfile: Location of .dat settings file to use, usually located in C:\ProgramData\Voicent\<program name>
  • -bcasttype: Type of broadcast campaign, voice/predictive/text/email
  • -msgtype: Type of message to be used
  • -campname: Name of the campaign, either existing or a new one
  • -message:
  • -order:
  • -sql:
  • -live:
  • -am:
  • -from: Define the email address email campaigns will be sent from
  • -subject: subject line for email campaigns
  • -server: Define which server to use, such as smtp.gmail.com
  • -user: Username for accessing an email server
  • -pass: Password for accessing an email server
  • -ssl: Enable or disable ssl protection for setting up an email server
  • -delay: Time delay between emails
  • -port: Pick which port to use in email campaigns
  • -disposition: Used to auto-disposition callees
  • -iprofile: Choose which import profile to use
  • -eprofile: Choose which export profile to use
  • -cprofile: Choose which campaign profile to use

Posted in General |