Windows 8 Cannot Save Settings File

For computers running Windows 8 you will have to modify a few folders in order to resolve a pop up claiming:
“cannot save settings to file c:\program file (86)\voicent\gateway\data\adclient-settings.dat”

To correct this problem, follow the below steps:
*Note you will need Administrative privileges!

  1. Open “My Computer”
  2. Navigate to “C:\Program Files (x86)\”
  3. Right click the “Voicent” folder and select “Properties”
  4. Go to “Security”
  5. Click “Users” and select “Edit”
  6. Click “Users” and check “Full Control”
  7. Click “Apply” and “OK”
  8. Restart your computer and you should stop receiving this message

Posted in General |

Backing and Restoring Licenses

The machine with the 100 licenses has an Intel Xeon processor with 16GB of RAM. It looks like whoever originally installed the license installed them on the wrong machine. What I want to do is move the 150 license from our current machine over to the machine with the 100 license and vice versa.

Are there files that we can move or do we just request a new license?

Since you are under our support agreement, there is no additional fees to move the license or upgrade the software to the latest edition. Here’s the process to move the license over to the new machine:

1. Remove all the software from the original computer.
2. Download and install the latest software to the new computer.
3. Submit the license request using the same order number as the original computer.
4. After the license is issued to you, please follow the instruction to install the license.
5. Your transferred license should just work with the new computer.

Posted in FAQ, General, News, Product Usage, Support, VOIP | Tagged , , , ,

Setting up JDBC Database Access for a MySQL Server

Voicent Communications offers the ability to go directly to a database and grab phone numbers, cell phone numbers, emails, first names, and last names. Allowing you to create a campaign almost instantly.

To set up this feature, open the software you purchased from us and navigate to the “Broadcast” -> “Select Database” option.

On the resulting form, input.

Connection String: jdbc:mysql://localhost/database_name

*Where database_name would be the name of your database

Driver: com.mysql.jdbc.Driver

Driver JAR file: C:\mysql-connector.jar

*Make sure this mysql-connector is correct for the MySQL version you are using

User: username
Password: password
SQL Statement
select first_name, last_name, phone, id from contacts where already_called=0
Name of Phone Column: phone_number

*Where phone_number is the name of the phone column

ID Column: ID
First Name Column: first_name
Last Name Column: last_name
Name Column: full_name

*Make sure that the columns you enter are valid MySQL columns and that the phone column is not empty as that is the only required field.

Posted in General |