Author Archives: Voicent Info
Blocked by a firewall
Make sure Voicent gateway is not blocked by anti-virus or firewall program If Voicent Gateway failed to start, one possible cause is that the gateway is blocked by your firewall or antivirus programs. Windows XP contains a built-in firewall program … Continue reading
Advanced Options
These options are used to further control the outbound calls. Force message play:This is a safety measure. It should not be used to force message play right after human pickup. (The correct option is to set the Detection to most … Continue reading
Screen Pop with Voicent CRM (and other CRM Systems)
One of the most significant breakthroughs in the realm of call centers in the 21st century has been the introduction of customer relationship management software. CRM has been of great use to mostly anyone who has a massive array of … Continue reading