Author Archives: Voicent Info
Transferring to remote agents and transferring to phones in the same campaign.
We have the enterprise edition for 4 users, that we just purchased, and we would like to configure it so it transfers 2 calls to a phone number and 2 calls to a computer screen. Is that possible? Yes, However … Continue reading
Posted in Agent Dialer, Auto Dialer
Verizon MiFi incompatible with Skype Connect
We have found that if you use Verizon MiFi you will not be able to use SkypeConnect due to an incompatibility between the two. The Voicent Gateway will produce the following error while restrating: 500 Server Internal Error. On futher … Continue reading
Posted in General
Tagged 500, 500 Server Internal Error, alg, MiFi, Verizon, Warning: 399 sipalg
How do I make more simultanious calls
I would like to know how I can make more simultanious calls using Voicent? Voicent software is capable of making as many simultanious call as your hardware will allow. We have call centers with several hundred Agents operating large servers, … Continue reading
Posted in Agent Dialer, Auto Dialer, VOIP