Transferring to remote agents and transferring to phones in the same campaign.
We have the enterprise edition for 4 users, that we just purchased, and we would like to configure it so it transfers 2 calls to a phone number and 2 calls to a computer screen. Is that possible?
Yes, However you will need to have 4 total agents running on four different computers.
To achieve this, you will need to use the remote agents to transfer to a telephone number automatically. On the remote agent, click on Setup/Call Transfer Options. Select the radio box that says Forward to a land line or cell phone, and input the desired number.