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Transferring to remote agents and transferring to phones in the same campaign.

We have the enterprise edition for 4 users, that we just purchased, and we would like to configure it so it transfers 2 calls to a phone number and 2 calls to a computer screen.  Is that possible?

Yes, However you will need to have 4 total agents running on four different computers.

To achieve this, you will need to use the remote agents to transfer to a telephone number automatically. On the remote agent, click on Setup/Call Transfer Options. Select the radio box that says Forward to a land line or cell phone, and input the desired number.

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