Category Archives: General

General news and information

Agent Dialer fields are scrambled during command line importing.

When I use the -import flag to import my csv, the fields become scrambled and inconsistant. In the event that more than the three standard fields are needed to display your .csv file, you will need to create a blank .aoc file, … Continue reading

Posted in Agent Dialer, General | Tagged , , ,

Skype Connect says I have money in my account, but my calls are failing?

Skype can be confusing to navigate. It is possible to have money in your Skype Connect account but not have it allocated to allow for outgoing dialing. You should sign in through Skype Manager (not regular skype account login). It is under … Continue reading

Posted in General | Tagged , , ,

Will Voicent work with Google Voice?

Google does not allow their users access to their SIP id information. This information is required by Voicent Gateway to call and receive calls. Because of this limitation in Google Voice, it cannot be used by Voicent software. We believe … Continue reading

Posted in General | Tagged , ,