Category Archives: Auto Dialer
Auto dialer lines setup
I have the Enterprise Edition of the Voicent BroadcastByPhone autodialer, and have successfully set up 3 modems. I have a spreadsheet that has multiple numbers to dial. Also the licenses listed when I bring up the GW software shows 4-line … Continue reading
Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Gateway, Installation, Voice Modem
Long delay when using Skype and Pemela
When I use BroadcastByPhone autodialer to call, I said “hello”, but there is a long delay (almost 8 seconds) before the message is played. This problem only happens when I use Skype. It does not happen when I use a … Continue reading
Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Gateway, Skype
Skype Autodialer phone lines
If I have voice modems installed and try to use Skype as well… How does the Gateway determine which interface to use? Is there a way to explicitly define to use Skype or the Voice modem when making a call? … Continue reading
Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Gateway, Installation, IVR Studio, Skype, Voice Modem