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Voicent CRM API (Part III): Schedule Follow up or Callback

continue from part II…


The callback time is specified in MILLIS, which is the epoch time in a computer system. For example, if you use Java, you can get the current time in epoch time using System.getCurrentTimeMillis();

You can also specify the callback time in NEXTSECONDS, which is time in the next x seconds.

Use ID= callback ID if you are updating an existing record.

Use AGENT= agent login name to specify which agent should perform the callback.

The customer related information are specified in CUSID, PHONE, EXT.

Callback note is specified in NOTE.

If call back is finished, use DONE=1.

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