Auto schedule call forwarding

This is a pre-sales question. We need to schedule a line to be forwarded at our office from 8 AM to 5Pm every day. Our phone provider tells us we need to dial *72 in the morning to set up the forward, and *73 in the evening to turn it off. Can you BroadcastByPhone program do that?

This task is better accomplished by AutoReminder. With AutoReminder, you can schedule a recurring appointment to call *72 at 8:00 AM, and another recurring appointment to call *73 at 5:00PM. Yo may want to create a call message that contains no audio so the phone will be hangup quickly after the numbers are dialed.

Posted in Appointment Reminder |

Interface to medical software system

do you have interfaces written for any of the folloowing medical software systems?

1. medent
2. Allscripts
3. Medinformatix
4. Aprima

If not, how do you go about pricing the interface work that would be required. I would assume an odbc interface in some cases and in other, the client would create a text file?

We do not have existing interfaces available for the above products. Normally, there are two methods to interface with Voicent software: 1. through web HTTP interface, and 2. through import and export a CSV file.

Web HTTP Interface

If you are the medical software provider, this is the preferred method. By using the HTTP interface, you can basically integrate/drive Voicent software from your program, and because HTTP is widely supported, you can use almost any major programming language to write your code. To the user, everything will be automatic and seamless. For example, if you have a scheduling software and want to use Voicent for appointment reminder call only, you can send a call request to Voicent program, through this HTTP interface, while a new appointment is created in your program. After the call is made, your software can query the call status and show the call status in your scheduling program. All these can be accomplished without user intervention. The only drawback of this method is that it can be used only by the medical software creator, who has access to the software source code.

Import and Export

It is also possible to use the import and export method for the integration. Once setup, it requires minimum manual operations. To import appointments to Voicent Auto Reminder, the import file must be a CSV text file (comma separated value) AND conform to Auto Reminder Import File Format. If the exported file is a text file but of a different format, then a conversion program must be written to convert it to the Auto Reminder format.

We have done many integration projects and we have created a decent software library we can reuse. With reuse, we do not have to create every custom project from scratch. The normal cost for a conversion project is about $800. The pricing largely depends on the original format and how easy it is to convert. To get a quote, just send us a sample exported file.

Posted in Appointment Reminder, Developer |

Window 7 and voice modem

My IT dept replaced our computers with new ones running Windows 7. They transfered the voicent voice modem into the new computer. I have purchased the transfer license to move the software to the new computer. The new computer gives the error that the software is not setup for telephone service. Am I unable to use BroadcastByPhone with a voice modem and Windows 7? Will I be able to in the future? or am I forced to use a different option? We like your product very much and hope to be able to continue to use it. – Mark, City Treasurer, Bountiful, Ut

Unfortunately, voice modem is not going to work on Windows Vista or Windows 7. The reason is that the modem driver does not support audio well on these platforms.

For Windows Vista or Windows 7, you must configure Voicent software to use VOIP to make and receive phone calls. When VOIP is used, you do not need a physical phone line or a voice modem. Calls will be made over the internet through a VOIP service company. For more information, please take a look at SIP based VOIP service or Skype.

Posted in Auto Dialer |