Setup FreedomIq

I need to find out if this system can work with freedomiq

It should be. In general, you should be able to setup any SIP based VOIP service provider.

Some websites and service providers may not mention SIP, but they usually are SIP based since SIP is the standard for VOIP service. The noticeable exception is Skype (by the way, Voicent supports Skype also) which uses a proprietary protocol. But even Skype is going to support SIP soon.

One sure way to test your VOIP service provider is to use a soft-phone. On FreedomIq’s website, it mentions using X-Lite softphone for their service. Ask their support about how to setup the softphone, and then use the same settings for Voicent software. Each phone line of Voicent is started as a softphone, so if you can configure a softphone to make phone calls, you can configure Voicent software to make phone calls too.

Posted in Auto Dialer, Gateway, General, Installation |

Autodialer plays back unique response

Question: I intend to program the broadcast dialer to have parents for our students select various options. Will the system allow for a unique response to be played back to the call recipient after they select the option?

Yes, but you must use BroadcastByPhone autodialer with Voicent IVR Studio.

The built-in Message Designer of Broadcast By Phone only supports one level of interaction – it only collects the key pressed and then do the following:

1. transfer the call
2. record a message
3. confirm or replay the message

With IVR Studio, you can design any level of interactions. The BroadcastByPhone video demo library includes the sample of using IVR Studio.

Posted in Auto Dialer |

Trigger phone calls by email

I’m looking for a solution that would autodial and broadcast when a specific email is received by the system and then play a recorded audio file (the specific file would be updated each time a new dispatch is received)

This audio file though would be generated by a program which is in development by Comtekk that has been set to record when alert tones are triggered and sends an email out, storing the audio file both locally and including it in the email as an attachment.

Would your broadcast software be able to be tailored be triggered by alternate means (email) and play an audio file from a specific folder? So then the squad members (subscribers) would be notified of the call, be able to listen to the audio of the dispatch and further more be able to press the keypad to select that they are responding. Maybe even display that response output on a screen at the station. Just some ideas.

There is an open source project, www.emailtophone.com, that is based on Voicent gateway. It can watch an email address, and if an incoming email is detected, it triggers a phone call. You can listen to the email content also.

In your case, you need access the recorded audio file during the call. That can be achieved by using Voicent Gateway’s development platform. We have many tutorials and samples online. The best place to start is the Developer Section on our website.

Posted in Developer |