Magic Jack and other hardware based phone systems.

Posted on May 7, 2012

I am interested in purchasing an auto dialer, We offer services over the phone which includes Fitness and Travel Etc. I want a software that can be used to call the prospect automatically so we can make more calls in less time. we would like to make at least 300 calls per day. we are also interested in broadcasting. we use majicjack phone system. please let me know if you have a product that can suit my company.

Voicent produces both an Auto Dialer called BroadcastByPhone, and a Predictive Dialer called AgentDialer. The most notable difference between the two of them is that BroadcastByPhone will play a prerecorded message to live answer or answering machine, while AgentDialer will pass all calls connected to a person to a waiting sales agent. Using a single line both are capable of making over 300 calls a day.

Magic Jack as well as other hardware based VoIP calling services require a telephone line to work. This requires a voice modem in order to make it for a PC dialing system. The problem is that the voice modem is a kind of legacy product, most modem manufacturers have decided to stop producing the modems. Though a voice modem is still works with Voicent software, it is harder to get a supported voice modem.

The best solution now is to use a VOIP calling service directly. Some very reasonably priced alternatives exist. SkypeConnect is a popular VoIP service owned by Microsoft. SkypeConnect will allow you to make as many calls per day as you like. For more info, please see using VOIP service for Voicent.

Posted in Agent Dialer, Auto Dialer | Tagged , , , , , ,

Alarm system signals

Posted on May 2, 2012

We are looking to buy a software package that can automatically call us when the laboratory triggers a variety of alarms. We want to have a prioritized call list that requires a confirmation code once an engineer is reached successfully by phone. I see that Voicent provides software of this type, but I am curious how our laboratory alarm system will communicate with the Voicent software. What options are there to input signals into the software for this purpose? Also, what software package(s) will we need to purchase to accomplish this goal? Thank you in advance.

The software you need is Voicent BroadcastByPhone. It has a call-till-confirm feature which is exactly what you described. To trigger a call, you can use a command line interface of the program as shown below. For more info, please select the program Help menu and take a look at the “command line interface” help topic.

vcast.exe -startnow –confirmcode 1234 "C:\mygroup\list2.voc"

You alarm system probably has some kind of alert message, such as sending an email or launching a program when the alarm go off. Please check the alarm system’s user manual for more details. If it triggers an automatic email, you may want to take a look at an open source project called email to phone.

Posted in Auto Dialer |

Add location to appointment reminder message

Posted on April 29, 2012

We have the free download now working it is calling from information in a .csv file, that has been imported which is what we want. It is using my name and specified time as the sample file allows in the message. I am now wondering how to customize the message more. We would like to add a location as to where the appointment is located. I guess my question is does the message become generated in the order of the fields in this .csv file. The headers of the fields not used for us right now are message id, notes, include notes, category and confirmation. Can you tell me what these fields are for and if we can just use one of them for location? Hope this makes sense. I just want to make sure that this customization will work before we purchase anything

To customize the appointment reminder call message, you can use the built-in Message Designer. For details of the Message Designer, please select the program Help menu > Product Walkthrough… It should be easy to add a location to the message. Once the message is designed, save it with a name (message ID) that you can use when an appointment is added. For importing, simply add the name to the Message ID field so it will use your message for the reminder call.

To further customize the appointment reminder message, you’ll need to use Voicent IVR Studio, which is fully integrated with Auto Reminder. This is a GUI design tool for you to create almost any call message. In addition, it can be used to integrate with web site, database, email servers, etc.

Almost all the CSV file columns correspond to some field in the new appointment dialog window. For example, the room field corresponds to the room text box. For more details, please see import appointment.

Posted in Appointment Reminder |