Upgrade to Enterprise Edition

I am currently using BBP autodialer professional version and considering upgrading to enterprise edition. I have a few questions:

1) If I have a BBP enterprise edition stationed in the office and I am working on a laptop at home, can I prepare the call list at home and have the call list exported to the BBP system to call?

2) How many person can “log in” and send call list to the BBP system simultaneously?

1). Yes. Actually, you do not need to export the list at all. Your call list at home will remain at your home computer, and the call requests (phone number, audio files, your designed message, etc) are sent to the gateway computer at your office. You basically operate the BBP spreadsheet at home as if you are in your office.

2). The base version supports 1 simultaneous access. But you can purchase licenses that support more remote simultaneous access. Details please see Voicent online store.

Posted in Auto Dialer |

Automated phone call from website

Hello. I have a website for job matching service. Automated emails are sent when there is a job match or somebody applies for a job, etc. I need to be able to send automated phone calls at the same time to the person that receives the email, due to the time sensitivity of this service. Is this something you offer? If not, could you please point me to a direction where I can find more information?

Yes, this is exactly what we offer. All Voicent software products support the web interface (HTTP protocol), so you should be able to start an automated call from your website easily.

You have two choices. One is interface with Voicent AutoReminder application, the other is to interface with Voicent Gateway. AutoReminder interface is high level, it is suitable for most applications. It also has command line interface also. For more information, please see: auto reminder integration.

If you need more control about your phone interaction, for example, you need to dynamically generate the phone conversation during the call, or need to fetch some data from a relational database, then you should use Voicent Gateway. The gateway is a VoiceXML gateway. It is a generic interactive phone application platform. Actually, Voicent AutoReminder is an application developed on top of the gateway. For documentation, samples, and reference info, please see Voicent developer network

Posted in Appointment Reminder, Developer |

Change autodialer confirmation response from English to French

We would like to use VoicentByPhone wiht the confirmation option (press 1 for ….). Unfortunately, after pressing the touch 1 on the telephone, a short message can be heard, and this message (Thank you and good by) is in english language. It is not possible, for us, french speaker, to use that option with this message. Is it possible to delete this message or to change it for a french version as “Merci et bonjour” recorded by a french speaking person? Please let me know the solution you can offer to us as quickly as possible.

There are two ways you can accomplish this. The first one is to use Voicent IVR Studio to design the interactions. This is the most flexible. You can design any level of interactions as you wish. For example, you can design a multiple question phone survey.

The second is a workaround. You could go to Voicent Gateway audio folders to replace the recording in English to French. The folder is under C:\Program Files\Voicent\Gateway\webapps\ROOT\audio. The drawback of this method is that if you update the software or reinstall, your changes will be overwritten.

Posted in Appointment Reminder, Auto Dialer |