I am interested in purchasing your application for a non-standard use. I use software that monitors my computer network so that, if a server goes offline for example, I receive an email, sms text, run a script, etc. I’d really like to have the application call me at home and I’m wondering if this can be done with your product. I know that we can schedule calls with a recorded message, and that gets me half the way there. I’d never want to schedule a call however, I’d want to have it *triggered* by an event. So the question is, what kind of triggering events do you support and is there an interface that can be written or configured to work in the way I desire? Ideally, I could trigger a Windows script of some sort to initiate the call. For example, when a server goes down my monitoring application could not only send me an email, but run a vbscript that would do something to initiate a call from your product to my house…

It should be really easy with Voicent software. All Voicent software products have command line interface and web interface. For example, you can trigger a phone call by calling the following command from your script:

CallText(“123-4567″, “Alert, network down”, True), or
CallAudio(“123-4567″, “C:\my audios\hello.wav”, True)

For more details, please see Voicent Gateway VB Simple Call Interface

You could also use Voicent BroadcastByPhone program. The advantage of using the BBP audio dialer program is that you can use the Message Designer, a GUI interface for creating interactive phone applications. It also has a call escalation feature called call-till-confirm. This feature comes handy when you have several people to handle the phone calls. It will dial the first phone number, if it cannot reach the person, it will automatically call the next phone number. If the person will handle the call, he can enter the confirmation code, then the system will stop calling the rest of the phone numbers.

For more details of the command line option for Broadcast by Phone autodialer program, please check it online or from the program help file.

So how do I use that code in the software? Do I compile it first? Does it go on the client machine or on the gateway machine?

The above mentioned interface is for VB, so yes, you need to compile it and then use it. Since the underlying technology is HTTP/web, you can run your client program on any computer, including the gateway machine.

The simple call interface also has samples for other programming languages and scripting languages. So if you choose to use Perl, then you do not need to compile and use.

In addition, the BroadcastByPhone call-till-confirm feature can be launched by command line.