We had some customers get calls at like 12:30 am. We’re using the autoreminder. We have the latest update (a week or two ago). Is there a setting somewhere that can limit how late calls can go out? Thanks
Yes.
You can set it up on Voicent Gateway. Please select Setup > Options > Outbound tab, click the Allowed time for Outbound Calls.
You can set two group of call time. Usually group 1 is your weekday call time, and group 2 is your weekend call time.
The default is 24 hours.
Starting from release 6, you can now have a VoiceXML gateway that supports Skype.
Using Voicent Gateway, a VoiceXML gateway, and Voicent IVR Studio, a graphical user interface for developing VoiceXML applications, you can develop Skype-based interactive phone applications with ease. For example, the existing IVR sample applications, such as music on hold, voicemail, voicemail to email, auto attendent, should all be working for Skype.
You could also mix Skype with voice modems to increase the call capacity. But whether it is Skype or voice modem, it is taken care of by the gateway. Your application simply treat them the same as a phone line.
Starting from release 6, Voicent products support Windows Vista. All programs, Broadcast By Phone autodialer, AutoReminder appointment reminder, AgentDialer predictive dialer, IVR studio for inbound IVR, should all be working the same way as on Windows XP.
The only limitation is voice modem support is still not there. We are still waiting for chipset vendor Conexant to release a Vista driver that supports modem audio streaming. (Technically, it is a driver that supports Microsoft TAPI on Windows Vista). As of the date of this posting, there is still no release date.
You must use Skype with Voicent on Windows Vista. With Skype, calls are made over the Internet. Calls to other skype users are free, and calls made to landlines or cell phones are cheap, for example, 2.1 cents per minute for US phone numbers and most other countries.