Modem Installation Not recognize modem

Posted on October 12, 2007 | By Voicent News

I installed the Zoom PCI driver, and installed the modem to the PCI driver. But when I go to Control Panel, Phone and Modem Options, Modems tab, I do not see any modem listed there. What is going on?

Please try the following steps:

1. Put zoom cd in again, then uninstall Zoom PCI driver
2. Then install the Zoom PCI driver again. You should find
C:\Program Files\Zoom\XP folder
3. Reboot computer
4. Right Click on My Computer Icon, select Properties, then select Hardware tab, click Device Manage button

You should see a PCI device with question mark on it. That is the modem installed, but not yet recognized by your computer. (Normally, your computer should come up with a Found New hardware window after reboot)

Right click on the unrecognized device, and choose Update Driver…

In the Welcome to Hardware Update Wizard window, choose “No, Not this time” and click Next

In the next window, select “Install from a list or specific location (Advanced)”, click Next

In the next window, choose “Search for the best driver in these locations”, and choose “Include this location in the search”, then click the Browse Button. From the Browse For Folder window, select C:\Program Files\Zoom\XP, click OK. (This folder contains the modem driver). Click the Next button.

The driver installation window will come up. You may see standard windows disclamer box regarding windows logo testing, click “Continue anyway”. Once installed, you should see the modem listed under the modems folder of the Device Manager window.

Posted in Gateway, Voice Modem |

Generate Text-to-Speech Audio

Posted on October 12, 2007 | By Voicent News

When recording with Kate, is there a way to make a better pause between the end of a sentence and the beginning of the next? For example, “If you need to reschedule or skip a delivery, please call 1-800-800-0000. Otherwise, you may hang up and we will see you as scheduled.” It makes the word “otherwise” part of the previous sentence.

You can try to add more period to the end of the sentence.

In general, you do not need to care whether the text/sentence has correct grammar, or even to care whether the word is correct. For example, for “dialer”, the speech engine pronounces it as “dealer”. But using “dialor”, the speech engine pronounces it correctly.

If you are not generating audio file manually, you can insert silence into any part of the audio by using wave file editing software. For dynamically generated audio, you can generate the text in two part, and include a silence audio in between using Message Designer.

Posted in Text-to-Speech |

IVR Studio and BroadcastByPhone Auto Dialer

Posted on October 9, 2007 | By Voicent News

We are in the process of evaluating the Voicent IVR & Brodcast by Phone products and have a couple questions.

1. Can the IVR product be used to start or stop a broadcast session? If so, how?

Yes.

IVR applications developed using IVR Studio can be extended using HTTP or Java interface. The extension is called “Action” in IVR Studio. Since BroadcastByPhone can be launched through command line, it can be start or stop from your IVR application. All you need to do is lauch the command line from a Java class, and use the Java class in your IVR application. You can take a look at the Voicemail to Email sample in IVR Studio.

To run Windows command from a Java class, use java.lang.Runtime

2. If we use the IVR for a person to call in to record a message (That will be utilized for a broadcast session), can we make it so the saved file is always the exact same name? I found the .vxml file that was created and modified the following line:

expr=”‘/MyVoicemail/../recordings/Leave Message_’ + __VG__CURTIME_MILLIS__ + ‘.wav’”/>

to:

expr=”‘/MyVoicemail/../recordings/Leave Message.wav’”/>

However, on subsequent messages, the system still appended a “_0″, “_1″, etc to the file name.

If the filename was “test.wav” we would want the new recording to overwrite the existing file. How can we accomplish this if we want. (This would be so that a prescheduled reocurring brocast would use the same file even though it gets updated between scheduled broadcasts without having to rename files).

You can use Java action to rename or remove the audio file. In Voicemail to Email sample, the saved audio file is sent as an email attachment.

We are considering using the IVR for recording the message as not all of our individuals will have access to a computer to record a message file for the broadcast system. This would give us similar functionality to our current in-place system.

This is a good idea. Also, you can set a password for your IVR application.

3. With the shareware version of BBP, is it possible to test the remote client software either via internet or via local area network vs just a loopback procedure on the same machine that the gateway is installed on? We would really like to be able to see/test this feature prior to purchasing (We are considering purchasing the enterprise edition)

Actually, BroadcastByPhone Auto dialer programs running on the gateway computer or on a remote computer are exactly the same program. They are both Voicent Gateway client program and they behave exactly the same way. Without an Enterprise license, the program running on a remote computer is disabled.

Posted in Auto Dialer, Developer, IVR Studio |