Auto dialer systems call list size

I just received my license for broadcast by phone and after install I saw what looks like a limitation of the auto dialer system to list of 1000 numbers. I was under the impression on a 32 bit system I would be able to cut and paste 32000 numbers for pre programmable dialing. Am I able to paste more than the 1000 numbers currently which I see? Please let me know as soon as possible, I don’t want to find out by attempting it and having the program lock up on me

There is virtually no limit on the call list size. All you need to do is size the call list size. Select Edit > Edit Options….

Posted in Agent Dialer, Auto Dialer, BroadcastByEmail |

Autodialer generate phone list and detect fax disconnected number

I am interested in your Broadcast By Phone product but would like to ask you a question about the call list before I conider buying it. I would be using the Auto Generate Phone Numbers feature in this software but would like to know if numbers generated that are not in service, fax lines etc. would be tried once and then the program would automatically detect they are not real phone lines and erase the number from the list or would it keep on trying to call the number? Please let me know how this would work

The program can detected most disconnected phone numbers. Once it detects a disconnected number, it will mark it in the status column. You can sort, copy paste these disconnected numbers to your own exclude list.

There might be mistakes in detect disconnected phone numbers. Different phone companies, especially cell phone companies, have very different disconnected signals. Fax numbers are marked as answering machines. In future release, we’ll add fax number detection.

One sure way to tell whether a phone number is a fax or disconnected number, you can turn on Record Initial Dialing feature. You can listen to the audio to tell whether a number is a fax or disconnected.

Posted in Auto Dialer |

Error in starting Voicent Gateway

Hello. I am interested in purchasing a 4 to 8 line version of your broadcast by phone software. However I have not been able to get the demo to actually work. The voicent gateway gives the message that the “service process could not connect to the service controller”. Please assist me in resolving this issue so that we can move forward with business

Voicent Gateway is a Windows Service that is automatically started by Windows Operating system. It must be started using the builtin SYSTEM account and must be started by Windows. If you run the process vgate.exe on the command line, you will get the above stated error message. For more information, you can search microsoft website.

You could start and stop Voicent Gateway on the command line usinge:

net start VoicentGateway
net stop VoicentGateway

If you still get the same error using the net start command, you might want to check your installtion and your login account permission.

Posted in Developer, Gateway, Installation |