Autodialer next day automatic broadcast and network files

When using the “automatic schedule next day broadcast”, the program stopped at 8pm correctly, popped up the window saying that it would start today at 10am. It did not start up at 10am and had to be started manually.

Is there any error message on screen? You can take a look at the following log file to see more info:

C:\Program Files\Voicent\Gateway\outcall\logs\call.log

It should also be noted that the lists are stored on a remotely mapped drive. It is working however so I am not sure why that would be a problem. The operating system is windows xp home

One possibility is with the voc file permission. The next day broadcast is launched by Voicent Gateway, which is running as “SYSTEM”. Windows might have extra security for SYSTEM account.

After copying the .voc file from the network drive to my local hard drive it works correctly. It should be noted that the network drive is not disconnected and I can load the file manually from it into BBP. Possibly the software is timing out when trying to load the list.

Posted in Auto Dialer |

Accept random length DTMF keys using VoiceXML

I am developing a dtmf-only application, and I tried to use <grammar mode=”dtmf”> but it didn’t work, so I’m using now and it works fine. But there are some dialogues, where the user has to enter some id or some number of random length. I tried to use built-in “digits” grammar as: <field name=”lala” type=”digits”>but it didn’t work.

You can use <dtmf>$digits</dtmf>

Users are expected to enter digits followed by #

Posted in Developer |

Create multiple call lists for autodialer

I just installed your voicent standard edition. I am trying to use the broadcast by phone software, but can only make one call list. I need to call a different list each day of the week (for example, list one gets called on Sundays, list 2 gets called on Mondays, etc.)

How do I do this?

That’s easy. Select File > New… from the program main menu.

Posted in Agent Dialer, Auto Dialer, BroadcastByEmail |