Appointment reminder using multiple scripts

Posted on June 21, 2007 | By Voicent News

We have purchaced Voicent AutoReminder. I need to know if I can use multiple scripts for differnet proceedures. We also have multiple departments that may need to use multiple scripts for different proceedures. Can you please inform me on how this is done?

Yes, you can use multiple scripts for your reminder calls.

Unlike traditional reminder call systems, Voicent AutoReminder does not need a script (a command line text file) for reminder calls. All customization of reminder call messages are accomplished by using a graphical user interface called Message Designer. You can easily select different audio files, text, and confirmation items for your reminder message. You can design different messages for answering machine and live human pickup also. For details, please see Auto Reminder online demo

Once you have different messages designed, you select the message when a appointment is created. The system will take care of the rest.

Thank you for your previous response. Several of our departments will be using AutoReminder. These departments use different scheduling applications that need to have there appointments automatically exported and then automatically imported into AutoReminder using the appropriate scripts. Is your team able to assist us with this process?

As long as you can export appointments to a comma separated text file (CSV file), you can import the appointments into AutoReminder. If the exported file use the AutoReminder appointment format, then it can be directly imported; otherwise, an import conversion program is needed. A conversion program converts an exported file to the AutoReminder format.

You can have your own IT engineer or anyone else to write the conversion program. If you want us to write the program for you, please send us a sample of an exported appointment file. The fees for this kind of custom programming depends on the complexity of the exported file. For normal cases, the programming fee is about eight hundred dollars.

The best place to get help for export appointments is your scheduling software vendor.

Posted in Appointment Reminder |

Integrate automatic dialer with environmental sensor system

Posted on June 20, 2007 | By Voicent News

We have a environmental sensor system for our computer room. In the instant that an environmental alarm is set, this system will sent wireless, email, and network messages. It will not at this time send voice messages over land lines.

The system is Room Alert and PageR software. This is something that we need in our area. It looks like your system might be an answer to this. Especially with the API and command line capabilities. Could you confirm this, and if so, what elements of your systems would we need and what would the cost of those elements be?

Yes, our software can be easily integrated with almost all monitoring software. The only requirement is that the software can execute a batch script or run a program whenever an alert is triggered. We have many IT organizations using this software in conjunction with their network and server monitoring software.

Comparing with email or SMS, one big advantage of using Voicent software is that it is interactive. So for example, if you want to reboot a computer, you can press a key to trigger an action on your server.

BroadcastByPhone autodialer has a feature called call-till-confirm, which can be used to implement a call escalation process. The system calls a list of phone numbers, if it is answered by an answering machine, or no confirmation code is entered, the system calls the next number. It stops calling once it receives a confirmation code.

More details can be found at developer section online. You should also download the software and give it a try.

Posted in Auto Dialer, Developer, Gateway |

Voicent Gateway Support ASP.net and C#.net

Posted on June 14, 2007 | By Voicent News

I have gone through your product. Its fantastic. Before buying this product i want to clarify few doubts with your techinal team.

1. My Query is that can i able to integrate it with my web application(ASP.Net + C#.Net).
2. If yes.I need a sample working code.

Yes, Voicent products provide a native HTTP interface for easy integration with any web application. Since the HTTP protocol is the web protocol and it is language neutral, you can interface with Voicent products using any major programming language, such as ASP.net and C#.net. For example, to schedule a phone call is equivalent to submitting a form to a web site.

Currently we do not have samples in ASP.net and C#.net. But there should be enough code samples for submitting a form to a web site. You only need to change the URL and the parameters.

Posted in Developer |