Autodialer continue on next day automatically

Question:

I set up a broacast sheduale from 9am to 8pm daily. Everyday it starts from the
begining of the list instead of continuing. How can I make it continue from the last name from the day before?

Answer:

If you have scheduled the calls as recurring broadcast, then it will always starts from the beginning of the list everyday. Recurring broadcast is used for repeated event, such as monthly meetings. In these situations, you do want start from the beginning.

To continue where it is left off the previous day (due to blocked time), you can simply select the check box labelled “automatically schedule next day broadcast if calls cannot be finished”. This check box is on the Start/Schedule broadcast dialog window. You do need Professional Edition for that feature.

Posted in Auto Dialer |

Voicent Gateway

Question:
There is 2 product, Voicent Gateway Inbound, and Voicent Outbound.
What is the difference between them?

Answer:
Voicent Gaterway inbound edition is used for creating applications
like IVR systems. The outbound edition is used for creating applications
like BroadcastByPhone systems. More information can be found under
Developer section on Voicent website. If you just want to use
BroadcastByPhone, you don’t need to worry about the Gateway inbound/outbound.
You can just purchase BroadcastByPhone application, the gateway
is included.

Posted in Auto Dialer, Gateway, General |

VoiceXML Gateway Perl Interface for retry

Question:

i am using the perl interface to the voicent gateway to setup calls. i need to be able to set hours of the day that it acceptable to place calls and set how many time and at what interval it retries failed calls.

Answer:

The responsibility of when to call and when to cancel call is the best rest on the application not the gateway. For example, Voicent BroadcastByPhone has a blocked time control, which you can specify the time not to make outbound calls.

For retry, you can control it with your application. Each call request sent to the gateway contains parameters for max number of retries, and the time delay for next retry. Please check the online reference of call request handler for details.

Posted in Developer, Gateway |