Lead Management for Autodialer

Question:

I have a prospects list to call them. They have best time to call, morning, afternoon, and evening all through out the list. I would like to go through the list to rearrange according to the times. Putting all the morning calls into one list. And all the afternoon calls into one list, then all the evening calls into one list. So I can upload them into a auto dialer. Do you know of a software that I can use to do this, or the easiest way to do this.

Answer:

The best way is to sort the list in a spreadsheet program, such as Microsoft Excel, then copy-paste the list to Voicent Programs, such as BroadcastByPhone or AgentDialer.

The current programs already have list management features. It can do sorting on the pre-defined columns. But it won’t allow you to sort arbitrary columns.

Posted in Agent Dialer, Auto Dialer, BroadcastByEmail, Product Usage |

Call till confirm and text to speech

Question:

Is it possible for the call_till_confirm function to use some sort of Text to Speech instead of a wav file?

Answer:

Yes, you can use the Message Designer to design your message template, then use that message for your broadcast. The template can have text-to-speech. If you are using the perl interface call_till_confirm, then you need to change the code a bit. Basically, you need to set the command line as:

vcast.exe -startnow -confirmcode

The should have the call list and the Message ID (template) selected.

The only problem with this approach is that the text-to-speech part cannot be dynamically generated. It must pre-exist in the voc file.

The only way to have a dynamically generated text-to-speech and call till confirm, you must implement it with Voicent Gateway. The best place to start is to go through the 2 online tutorials.

Posted in Auto Dialer, Developer |

BroadcastByPhone

Question:

Is there a way to set up “BroadcastB yPhone” such that I can record and send messages to a calling list using only my cell phone? I want some method to where I can send messages (from my home PC) while I am on the road.

Answer:

You can not use cell phone to remotely access the PC. But if you have a laptop computer with internet access, then you can send messages from your home PC by using the laptop.

This is the “Remote Access” feature we offer. For details please see:

How to setup Broadcast by Phone remote access

Posted in Auto Dialer, General |