auto dialer remote access

Question:

I wanted to know if Voicent auto dialer is capable of allowing calls to be started remotely,
not by sitting in front of the computer.

Answer:

Voicent auto dialer has remote accessiblity that does not
require you sitting by the computer. You can remotely
start and monitor the calls.
For detailed information, please see:

http://voicent.com/howto_autodialer_remote_access.php

Posted in Auto Dialer, General |

Autodialer multple phone lines support

Question

Can you tell me if you have a version that can use as many as 16 lines simultaneously

Answer:

Yes. We have customers using 30 lines (using Skype instead of modems) on one single computer.

The software can support multiple lines. There is no hard limit as how many phone lines it can support. But you do need to purchase multi-line license to enable it.

When you use modems and analog phone lines, the number of lines is limited by the number of available PCI slots. You need to add multiple modems to your computer to support multiple phone lines. Normally you get 3-4 PCI slots in a computer and each slot support one modem. But there are special motherboard containing 8-9 PCI slots.

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, General, Product Usage |

Autodialer dial phone extension

Question:

How do I have Voicent dial extensions?

Answer:

There is really no fail-safe way of dialing extensions using an
automatic system like Voicent. But you can generally try to do
the following:

You can append the phone extension after the main number and
you should put some commas in front of the extension. For example,
if your main number is 234-5678, and the extension is 123, then you
can use 234-5678,,,,,,,123, where each comma represents some delay
in the dialing sequence. The more comma you have, the longer the delay.

You need to experiment on the number of commas to use. For certain
numbers that you cannot experiment, then you just have to make a guess.

If there is a receptionist picking up the phone at the main number, this
scheme is not going to work.

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Gateway, General |