Auto Dialer using Switchvox PBX SIP trunking

I would like to know if the professional edition auto dialer can be used with a Switchvox PBX using SIP trunking? Also, I noticed under the professional edition it listed it as being FTC do-not-call compliant. Can this software dial people on the do not call list? We would be working with a federal agency to contact individuals who have not completed a mandatory survey and leave a voice-mail reminding them to complete the survey. Because of the nature of the call the do-not-call list does not apply to these individuals.

Answer:

Yes, the professional edition auto dialer can be used with any IP PBX with SIP extension. The software offers the option to scrub against any do not call list, private or FTC’s dnc. However, you do not need to use the option if it is not required.

Posted in Auto Dialer, VOIP | Tagged , , , ,

BroadcastByPhone Auto Dialer with Vonage VoIP service

We are interested in your auto-dialer. We will be contracting with Vonage for VoIP service. We have two phone lines on our Charter cable phone account that can make outgoing calls. Neither are dedicated, so they Could have an unscheduled incoming call at the same time with an outgoing call. 1. How does that work?
2. Your system requirements explains that trying to dial 100+ calls at once has to be done with a very upgraded computer service, e.g multiple Intel Xeon processors, etc. Can we stagger the outgoing number of calls by a certain number of minutes so that our computer does not have to be so powerful? 3. We may want a dialing event to be initiated from an alternate outside computer (in case the office is closed or on a weekend).

Answer:

If you have Vonage VoIP service, all you need is to purchase Voicent auto dialer BroadcastByPhone software and connect with Vonage VoIP account. You do not need dedicated service. If you have two lines, you can use one line to make outbound calls and another to receive incoming call.

You can start with one line system that makes one call at a time. Any Window based PC, a desktop or a laptop will be able to do it. You do not need multiple Intel Xeon processors for a single channel system.

If you want to dial from alternate computers with single software license, you can purchase enterprise edition of the software, where you can initiate calls from multiple computers at the same time, using Voicent Dashboard.

Voicent BroadcastByPhone software is very easy to use. For detailed product information, including product demo, feature listing and pricing, please see

http://voicent.com/autodialers.php

Posted in Auto Dialer, General | Tagged , ,

Interactive Voice Response system IVR Studio

Need the solution to build through the GUI voice services of the different complexity with the following features support:
- intuitively understandable graphical user interface
- sip-inbound, rfs-2833 DTMF support
- caller`s voice prompts record at any stage of the ivr call flow stamping the caller`s ANI, time date of the call
- determine of the caller`s ANI, time, date
- random number generation that can be used in the ivr logic definition.
- speech recognition
- text text-to-speech support

Answer:
Majority of your requirements can be met with Voicent’s IVR Studio, pricing and demo version is available online here: http://voicent.com/ivr.php

Posted in General, IVR Studio, Skype, Text-to-Speech, VOIP | Tagged , , ,