A simple definition of a hosted dialer is any auto-dialer or predictive dialer that is based in the cloud. So, why choose hosted dialer rather than usual auto dialers or predictive dialers.  Easy, hosted dialer gives the edge of accessible hardware costs as well as IT costs, making them easier to configure than traditional dialing solutions.

They are mostly used in tele markets, customer service call centers and inside sales departments in order to minimize time spent dialing and enable agents to spend more time speaking on the phone. Hosted dialer can sometimes integrate with other cloud-based solutions in order to log call metrics.

Benefits from a hosted dialer

It increases customer contacts.  Everyday more and more companies are migrating their contact centers to the cloud.  Due to the fact that it provides cost-effectiveness, flexibility and state of the art technology provided by cloud-based solutions.

A hosted dialer can maximize an agent’s productivity.  It provides schedule notices, reminders and callbacks making it easier for any person to all to – do lists.  It also includes customize agent scripting that will speeds up the work to be done.

To sum up, hosted dialer offers the reliability of an on-premises solution with the scalability and affordability associated with cloud-based business. Moreover, with the help of a hosted dialer, you’ll gain immediate return on investment through reduce expenditures, increased time to market in as much as lessening peak capacity concerns.

BroadcastByPhone Autodialer

Voicent BroadcastByPhone Enterprise Edition offers the features for large scale message broadcasting. The system can handle up to 100 simultaneous calls on a single computer using VoIP. As faster computers come out, the scalability will improve further. It offers superb reliability since any failed computer is not going to affect the whole operation. With Enterprise Edition you can build your own cloud based auto dialers. Also each computer can be used independently since each computer is mini-broadcasting.

You can also set up a group of computers to do massive voice broadcasting campaigns using enterprise editions. Your broadcast messages are sent out simultaneously from a group of networked computers, possibly from different geographical locations. Controlled from a central location, the system automatically dispatches phone calls to different dialing computers based on area code preferences. Further, by setting up the system in locations with different area codes, all the calls can be local.

Best of all, Voicent has an in-house developer team constantly improving our software and integrating new technologies. Voicent strives to meet all of their clients concerns and address them as accurately as they can.  We constantly improve, refine, and evolve our software throughout the year.

Voicent Live – cloude based hosted VoIP

Now that Voicent is 100% mobile friendly, customers can take power of our softwares and own it for life. If you choose to own it for life, we still give you all the benefits of VoicentLive. Intuitive user interface, robust metro theme, mobile friendly, redesigned call flow and more!

Voicent Live is a next-generation CRM system that seamlessly connects and automates your communication tools, sales & marketing campaigns, customer service and business processes in one stunningly simple cloud service.

No matter how good you set up your appointments, you aren’t going to get things done unless you have a reliable way of reminding yourself to actually get to do them. Just like running a professional or personal services business, such as medical, dental and law firms.  Time is gold, which is why everybody keep a tight schedule, any hour spend not with a client is a dollar not earn.  Sadly, your clients do have their own busy lives, ignoring their other appointments will cost will hurt your professional relationship.  But, if you could give all your clients appointment reminders prior to their own appointments, that would increase customer satisfaction and most of all revenue!

Appointment Reminder lets you sends out customizable phone reminders, text message reminders (also called SMS reminders), and email reminders to your clients, so that they come in on time and you get paid.  Appointment reminder decreases chances of cancellation and no-shows.

Voicent’s appointment reminder Overview

Voicent’s AutoReminder software is an automated appointment reminder and scheduling system that delivers personalized messages to any phone. When a reminder call is made, Voicent AutoReminder allows the recipient to confirm, reschedule, leave a personal message or even be transferred to your office simply by pressing a number on their phone keypad

Currently Voicent’s AutoReminder does not offer other language voice recordings aside from English.  Yet, you can use Text to Speech, such as Spanish or Portuguese text to speech engine.  Now, Voicent is not focusing on other language voice recordings add-ons to appointment reminder.  Still, Voicent strives to meet all of their client’s needs and request; they can provide a quote for you if ever interested.

Voicent’s AutoReminder is software that can be installed on your PC and make automated appointment reminder by phone, text and email to your clients. Your clients reply to the message for appointment confirmation. Detailed product information, pricing and free trial are always available.  For large number of subscribers, you can use the same software, adding more lines or more locations as upgrade option.

More information on Voicent’s appointment reminder

No need for human intervention all the time!  It automatically places and personalized reminder calls.  So does personalized reminder text messages and personalized reminder emails, it does not oblige human involvement.  Just purchase Text Message Add-On and Email Add-On respectively and your appointment reminders are good to go!

It is very easy to use.  It uses windows based calendar for appointment reminder and scheduling. All you need is a desktop or laptop computer with Windows 2000/2003/XP/2008/Vista/Windows 7 operating system and a phone service; could be a VOIP/internet phone service, a PBX system with SIP extensions, or a traditional analog phone line (requires voice modem) and your reminders are up and ready!

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