Set up remote call agent in the Philippines dialing to US to set appointments

Posted on January 15, 2020 | By Voicent News

I am looking for a dialer solutions: 1) for setting sales appointments for retail insurance clients; calling from and to US, and 2) for having a remote call agent in the Philippines dialing to US to set appointments.

This should be pretty easy to set up with out cloud solution. Our base subscription offers

  1. auto dialer, predictive dialer, progress dialer, preview dialer, and click to call
  2. a built-in CRM to automatically track calls and letting agents to take notes

Make sure to get the optional “inbound call center with phone number”. This will allow your customers to call you. You can choose a dedicated phone number in your preferred area code. If you have a toll free number, you can simply forward all calls to this dedicated phone number.

Agent can work anywhere with internet connection. They can be work in office, at home, or a remote location like in the Philippines. From what we see on our platform, there is not much difference in terms of call quality from different locations. The key is to have a reliable internet connection and good bandwidth.

Agent need to download our soft phone, Voicent Agent Dashboard, to login to our service and be able to talk to customers.

Posted in Product Usage |

Estimate campaign cost for political polling

Posted on January 7, 2020 | By Voicent News

Hi, We represent a political consulting firm and are planning on using your software for a political poll. we need to gather either 400 responses with a contact list of around 500,000 numbers. How many lines do we need to run this campaign and what would be the estimated time and cost of it? Thank you

For political polling, unless you have previous polling stats on the same contact list, it is hard to know the response rate (people will complete the full survey). Even for the same list, with different issues people care about or the competitiveness of the election, the response rate differs. So the best way to estimate is assuming you will need to run through the whole list.

Of cause you will get a better idea, say you run through 100,000 numbers. You can then adjust your campaign, such as reduce the number of lines or just stop the campaign when you get the desired number of responses.

Give that, here are some assumption you can make:

  1. Each phone call will take about 1 minute. this include time for ringing the phone, playing your message, and for some people go through the whole survey.
  2. If you need to leave message automatically on answering machines (such as invite them to call to a number to take the survey), your per call time could be 1.5 minute.
  3. Normally, 50% of calls will be answered by machines

So using 1 minute per call, you will be able to make 60 calls in a hour on a single line. If you can call people 8 hours per day, you can make about 500 calls per day on a single line.

So if you want to finish the campaign in X days, for example 10 days. Then you need to make 50,000 calls per day in order to finish the half million numbers on your list. So you will need 50,000 / 500 = 100 lines/channels for your campaign.

In terms of the cost, we need to estimate the actual minutes charged. Since we only charge connect time with a 30/6 billing, most of calls will be billed at 30 seconds. If you go through the whole list at 1.5 cents per minute, 500,000 x 0.015 / 2 = $3,750. If you need to leave message on machines, then you can estimate each call will be 1 minute.

To get a better estimate, you can run a test campaign with a smaller list.

 

Posted in Auto Dialer, IVR Studio |

Notification calls for delinquent utility accounts

Posted on December 5, 2019 | By Voicent News

Managing delinquent accounts is normally a huge headache for public utility companies. Not only there are legal requirements for disconnecting services and collecting bills, many man hours are spent to notify customers with past due bills. This includes sending emails, making telephone calls, or even sending people to put on door tags.

One huge time saving can be achieved by using an automated dialer (aka robo calls). Using an auto dialer is extremely simple. All you need to do is upload a calling list, select an audio file for the call message, then click start. You can also design the message such that a call is transferred to an agent when the customer presses a key. Even for a small district, this means saving days of man hours on these phone calls.

 

 

Posted in Auto Dialer, General |