Notification calls for delinquent utility accounts
Managing delinquent accounts is normally a huge headache for public utility companies. Not only there are legal requirements for disconnecting services and collecting bills, many man hours are spent to notify customers with past due bills. This includes sending emails, making telephone calls, or even sending people to put on door tags.
One huge time saving can be achieved by using an automated dialer (aka robo calls). Using an auto dialer is extremely simple. All you need to do is upload a calling list, select an audio file for the call message, then click start. You can also design the message such that a call is transferred to an agent when the customer presses a key. Even for a small district, this means saving days of man hours on these phone calls.